I was shopping for a laser measuring device a few days ago. I called around and finally found one on Home Hardware's web site. I called the local store and got hold of a sales girl. I asked her to check if the item is available at the store. She was not sure if she could do it on the computer. She asked another woman next to her and the woman answered yes. I could hear the whole conversation when the other woman was trying to instruct her how she should work on the computer. But, then she told me on the phone that she could not do it, and it would be better for me to drive to the store to check it myself. What?! I told her it would be a long drive for me just to find out that they don't have any in stock.
I used to be in sales. I don't understand how people such as this girl can keep her job. It would be so easy for her to check her computer for their inventory. Anyway, lazy birds get nothing. She was too lazy to do it on her computer. So, I drove to another hardware store that is closer to my house, and paid a fortune for the gadget. It might not have saved me money but it did save me the long drive and all the time and bother. Big loss for her company.